Question 1

Do the tickets need to be personalized?

Accepted Answer

Yes, all tickets are personalized hard tickets. You will only be granted entry if the name on the ticket matches your photo ID. Please have your ID (national identity card, passport, or driver's license) ready to ensure a smooth entry process.

Re-personalization is possible until May 1, 2026. It is subject to a fee and requires payment of a service charge. Please send an email to support@ticket.io (support@ticket.io)with your full name and order number.

Question 2

The ticket hasn't arrived. What can be done?

Accepted Answer

All tickets for the HIVE Festival are physical tickets sent by mail. If you haven't received your ticket, please send an email to support@ticket.io (support@ticket.io)and include your ticket number and name.

Question 3

Can I get a refund for my ticket?

Accepted Answer

No, the tickets are non-refundable. If you can't attend the festival, you can resell your ticket privately.

IMPORTANT! Re-personalization is possible until May 1, 2026. It is subject to a service fee. To do so, please send an email to support@ticket.io (support@ticket.io)and include your full name and order number.

Question 4

Are there also day tickets available?

Accepted Answer

HIVE does not sell tickets for individual days. There is only one festival ticket, which is valid from Friday at 11:00 AM to Sunday at 10:00 PM.

Question 5

What's the minimum age required to attend HIVE?

Accepted Answer

To attend HIVE Festival, you must be at least 18 years old. We do not accept parental consent forms or similar documents.

Question 6

Can accompanying persons enter the HIVE for free?

Accepted Answer

Companions of people with disabilities receive free admission in return for their support during the festival visit. Please send us an email with proof of eligibility to info@hive-festival.de (info@hive-festival.de).

Question 7

When will add-ons such as shuttle tickets, showers, and glamping be available?

Accepted Answer

Additional tickets, such as shuttle and shower tickets, will be available in our online shop soon. We ask for your patience!

Our Easy Camping and Glamping options are available here (https://www.festitent.com/event/hive_festival_2026/).

Question 8

How can group tickets (crew tickets) be personalized for individual people?

Accepted Answer

When purchasing a group ticket (crew ticket), all individual names must be entered correctly.

Re-personalization is possible until May 1, 2026. It is subject to a service fee. To do so, please send an email to support@ticket.io (support@ticket.io)and include your full name and order number.